How and why should you modernize your IT services?

Have you ever heard the saying “if it’s not broke, don’t fix it?”

Personally, I think that’s a terrible motto. I suppose it works in some cases; ultimately though, I don’t understand why you would not want to make an already good thing even better, especially in the case of technology.

It is understood that change can be hard, and some people dread to change more than others… I used to be one of those people. I considered myself a “routine person.” I was someone that did not deviate from the norm, even if I knew that I could benefit from a little deviation.

However, something I now pride myself on is being someone that welcomes change. One of the most significant takeaways I had from a recent college course was to “accept that change is not the enemy, change is a token of progress.”

If you identify with the feeling of knowing you have a higher potential than what you are achieving, let me introduce you to Jira Service Management (JSM), the change you need.

To start simply, let’s recap some highlights from ezTagile’s March webinar:

How can you modernize your IT services?

• Embrace a team-centric approach to ITSM

• Open and collaborative teams create better results

• Step back, and start where you are

• Don’t start from scratch, build on what you already have to offer

• Take a top-down approach starting with the service layer

• Prioritize and focus on the services most critical to your business to avoid being overwhelmed

• Achieve quick wins with a minimal viable product

• Take baby steps to cater toward your organization’s biggest pain points for the largest impact and adapt over time

• Match your software stack to your maturity and needs

• Build a solution that satisfies YOUR needs with room to grow

• Scale your solution and celebrate success

• Treat each request as an endeavor of shared objectives and remember to celebrate team milestones!