Fixing issues that could have been prevented? This blog shares five concise tips for Jira Administrators and champions to provide a high-class support system for their organization and users.
1. Use customer journey maps to visualize and improve your Agile and DevOps teams' experience as they interact with your Application Lifecycle Management (ALM) tools. Our ultimate goal is to make the process of accessing your ALM tools and services efficient and intuitive for teams.
2. Partner with your Agile coaches and change agents to align on transformation goals and high-level guidelines to determine how the tools will enable your development of the products and services.
3. If you are already using Jira or any other Atlassian tool, you can try to learn as much as you can to achieve better results. Set yourself apart by pursuing Atlassian Certifications. Advance and continuously validate and update your skills to give the most relevant and accurate information for the products you support.
4. Nurture an environment of continuous learning and sharing that enables innovation. Work with leadership to promote and dedicate time to support and participate in hackathons and innovation days or sprints.
5.“The best way to find yourself is to lose yourself in the service of others.” — Mahatma Gandhi: Give back to the community in user groups, local, and global conferences. The NextGen customer-obsessed Jira administrators not only understand how to set up and support the applications, but they can effectively discuss and partner with Agile coaches and Champions to set the stage for seamless Agile or DevOps adoption.
As a trusted Atlassian Solution Partner, we can help install, configure, or ensure that any Atlassian Pro+ is the right solution for your team.