Intelligent Automation with Jira Service Management

As a company grows, we all need a platform that is more agile, flexible, cost-effective, and easy to use so all of the team can collaborate in growing the business. Automation is a no-code rule builder that enables teams to automate their process, save time, and focus on what's important.

Do you relate to the scenario below? We have been there!


Even outside of Human Resources, organizations spend too much time creating and managing multiple inbound emails and requests in several administrative tasks. This could be easily avoided with the right tools, automation, and mindset.


Here are several challenges that could happen during the on-boarding process:

  • New equipment and stationery material doesn't arrive on time.

  • The email address is not set up by IT

  • Benefits enrollment meetings are forgotten

  • Meetings to make a remote employee feel welcome take to long to set up

  • Policy update acknowledgements are out of date because Excel spreadsheets are used to keep track of which employees have signed off, threatening compliance… uff! 😱

Solution: Several tools can automate much of the administrative work for the hiring process so the team can focus on strategic activities and stay agile! What I love about Jira Service Management is that you can configure the tool to match the way your organization works, meaning it supports any methodology.


Technology doesn't replace the human-aspect of on-boarding but enables, empowers, and complements the entire process. If you have never heard of Jira Service Management (JSM) or Jira Service Desk, it is a great option to track all communications and scale support. It can be used by several departments including IT, HR, Marketing, Sales, and Legal. JSM provides great user experiences, delivers new services with agility, and adds value to your business through:

  • Setting up well-organized sites and spaces

  • Easily capturing strategic business requests with self-service

  • Embracing agile project management to speed up delivery

The best part is that you can customize the automation to fit your unique culture, activities, and priorities.


As your company grows, take a moment to observe and analyze the services, methodologies, people, and tools you already have. Then use these insights to identify where to start and what to continue, change, or build upon


Have a wonderful rest of the week and stay agile.