Automation with Jira Service Management

Updated: Sep 15, 2021

As our company grows, we all need a platform that is more agile, flexible, cost-effective, and easy to use so all of the team can collaborate in growing the business. Automation is a no-code rule builder that enables teams to automate their process, save time, and focus on what's important.

Do you relate to the scenario below? Our HR has been there!

  • New equipment and stationery material don't arrive on time.

  • The email address is not set up by the IT team

  • Benefits enrollment meetings are forgotten

  • Meetings to make a remote employee feel welcome take too long to set up

  • Policy update acknowledgments are out of date … uff! 😱


Technology doesn't replace the human aspect of on-boarding but it does enable, empower, and complement the entire process. Even outside of Human Resources, organizations spend too much time creating and managing multiple inbound emails and requests in several administrative tasks. This could be easily avoided with the right tools, automation, and mindset, and Jira Service Management is just one from the Atlassian Suite that can help to automate administrative tasks and stay agile!


If you have never heard of Jira Service Management (JSM) or Jira Service Desk, it is a great option to track all communications and scale support. It can be used by several departments including IT, HR, Marketing, Sales, and Legal. JSM provides great user experiences, delivers new services with agility, and adds value to your business through:

  • Setting up well-organized sites and spaces

  • Easily capturing strategic business requests with self-service

  • Embracing agile project management to speed up delivery

The best part is that you can customize the automation to fit your unique culture, activities, and priorities


As your company grows, take a moment to observe and analyze the services, methodologies, people, and tools you already have. Then use these insights to identify where to start and what to continue, change, or build upon


Have a wonderful rest of the week and stay agile.


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